Zipari is the first and only CX platform built exclusively for health insurance companies, with a mission to create transformative CX technology that makes health insurance better for everyone. With an API-first strategy, the platform delivers a product suite of end-to-end CX solutions that break through barriers and capitalize on existing technology investments for over 200 clients.
Zipari’s growth meant they had a rapidly expanding tech environment, large team of developers, and an increasing number of products deployed on the cloud — all of which resulted in a cloud infrastructure that was difficult to manage and scale. Implementing DevOps practices and streamlining deployments was becoming more challenging with multiple clients and environments. In addition, working in healthcare meant they had the added responsibility for ensuring security and regulatory compliance with HIPAA and HITRUST.
Tgix leveraged our deep AWS expertise across several practice areas to create a comprehensive AWS cloud infrastructure solution and execution:
Our senior cloud engineers stepped in initially to provide expert help on a number of remediation tasks. As we started working closely with the Zipari team, several other requirements as well as areas for optimization started to get identified.
Our Cloud Engineering Services group subsequently provided a cross-functional team staffed with devops project managers and engineers. This team was fully integrated with Zipari’s team and worked multiple shifts every day to execute on the remediation plan as well as provide devops and deployment support for Zipari’s Client Services and Product Development teams. Over a period of several years, this team has delivered on numerous projects and initiatives including:
If you’re dealing with complex infrastructure, security requirements, deployment speeds, or looking for cost efficiencies, contact us today for a no-obligation brainstorm.